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Marks and Spencer (M&S) has selected Zetes to help transform visibility and fulfilment across its fresh food supply chain.

The partnership will also see greater collaboration between M&S and its food suppliers via Zetes’ supply chain visibility platform, ZetesOlympus.

Through ZetesOlympus, M&S will gain real-time fulfilment performance insight across its fresh food supply chain, with the platform helping to foresee any possible disruptions to availability, via real time alerts, meaning M&S can take fast preventative action to maintain its fresh food fulfilment standards.

The platform, which connects M&S to all its logistics providers, will also encourage greater collaboration across the supply chain.

With a significant and growing presence in the food market and a substantial supplier and logistics partner base, supply chain visibility is crucial to M&S. ZetesOlympus will provide a strong basis for enhanced collaboration and continuous improvement between key stakeholders within the supply chain network.

Syd Reid, Supply Chain Director, M&S said: “It is crucial for us to have complete visibility of our supply chain and be immediately alerted when unexpected events occur. That way, we can be agile and react at pace to ensure that our customers can get their favourite M&S food products when they want them, no matter what.”

Alain Wirtz, CEO of Zetes, commented: “Customer expectation for an efficient and fast omni-channel retail experience continues to grow and as such, the need for accurate, real-time visibility and proactive monitoring within the supply chain heightens. We are delighted that M&S has chosen Zetes to help it continue to deliver the level of service that its customers value.”

Read more at M&S selects Zetes to transform fresh food supply chain

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In exploring AGCO’s success with implementing a global supply chain risk management (SCRM) program, we can summarize our key recommendations to other manufacturers and services oriented companies in 10 tips:

Start to engage with solution providers – Try them out, start to inflict the pain of visibility on your internal stakeholders, teach your organization to act with many blinders removed and adopt a more strategic level of thinking.

Solutions are in a state of flux – Early adopters will likely have to go through radical changes in their programs as this industry matures, but this is preferable to remaining on the sidelines, getting stuck deeper in the old ways.

Heuristics will make a big difference over time – Both in helping to eliminate false positives and also in identifying real issues with greater precision. Aggregated metadata from your third parties, combined with other big data sets, all processed in real time, will drive a change toward solutions that not only show what your supply base looks like but also helps manage risk scenarios and develop mitigation plans of action.

A picture is worth a 1,000 conference calls – Think of a map, showing all your major internal and external business relationships (manufacturing facilities, warehouses and distribution facilities, logistical paths, suppliers and their suppliers, etc.). This simple illustration can quickly rally stakeholders around a common cause.

Good SCRM analysis requires good data – Don’t skimp on the prep work. You know that sooner or later you do need to get to a clean master data management understanding, as well as item level PO analysis. You also need to fully assess your key suppliers and their immediate supply base and product lifecycles. This is a good time to start on that journey.

Read more at 10 Tips For Getting Started With Global Supply Chain Risk Management Programs