Author Archives: Teddy Nee

Visibility Is Key when Driving Supply Chain Performance

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At its heart, supply chain management requires a balancing of operational efficiency, customer satisfaction and quality. Managing the true cost to serve for each and every order is the aspiration to allow better negotiation and value creation across the supply chain. Customer- and consumer-centricity helps anticipate product and service requirements. Supply chains are becoming more extended and complex with a consequent increase in risk and the need for resilience. There are multiple data sources making it difficult to manage and measure end-to-end processes and metrics. Aligning priorities through integrated planning remains pivotal, but there is an explosion of data available that needs to be incorporated and the value extracted to understand how supply and demand issues impact profit and revenue targets.

New technology provides greater supply chain transparency. Strategic supplier engagement continues to be important as a way of reducing costs and mitigating risk. Effective supply chain management can be either a compelling competitive differentiator or, conversely, a source of risk, cost and poor customer service.

Organizations are looking to enable better and more consistent decision-making across complex processes with diverse systems and data. Many are leveraging business intelligence (BI) platforms to give them the capability to make decisions across the organization, including environments in which mobility and access to decision-critical information on the go is crucial. Putting the information in the hands of the people on the front line—those managing supply chain processes—is key to enabling decision-making at the point of decision. But this requires synchronizing an enormous amount of data that comes from many systems and sources in a way that it can be easily consumed by people who need to act on the insights.

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4 steps to better manage global supply chain risks

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To better manage global supply-chain risks and address any warning signs of fraud, abuse, and waste, Deloitte suggested companies take these four steps:

  • Know your supplier to identify and prioritise risk.

Gather information internally and externally to identify potential risks involving suppliers and business partners, including what relationships to government entities they have, how they are compensated, what the scope of the relationship is, and what compliance programmes they have. Run a background check on suppliers to detect potential risk indicators.

  • Map the volume of products flowing around the world.

Use mapping software to visualise product flows as lines whose thickness represent corresponding volumes. This type of map can reveal vulnerabilities, such as large volumes of supplies flowing into high-risk regions.

  • Identify, investigate, and confirm anomalies.

Review transactions for accuracy, authorisation, existence, and approval. Look for anomalies by, for example, assessing the responsiveness of the supplier, checking the information of an invoiced item and the rate charged, looking for any notations providing information about a transaction. Get documentation to vet gathered transaction data.

  • Track, manage, and learn from the information.

Establish a supplier database that contains compliance and risk data, such as audit history, total spend, and geographic location. Sort suppliers into risk tiers to help prioritise, manage, and enact corrective action plans.

Read more at 4 steps to better manage global supply chain risks 

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4 ways retailers can improve supply chain management

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Retailers and their suppliers are under more pressure than ever before to deliver more goods to more destinations faster.

To stay competitive, “retailers need to know where things are at all times so they can redirect shipments, rebalance inventories and respond to new demands on the fly,” says Rich Becks, general manager, Industry Value Chains, E2open, which delivers cloud-based supply chain collaboration solutions.

And if there is a problem with their supply chain, and they can’t get products to stores and/or consumers, retailers (and their suppliers) risk losing customers.

So what steps can, and should, retailers take to make sure their supply chain operations are running smoothly? Following are four suggestions from retail supply chain experts.

1. Use cloud-based software that can track and manage inventory in real time.

“Retailers struggle to balance uncertain consumer behavior and long, complex supply chains,” explains Kurt Cavano, vice chairman & CSO, GT Nexus, a supply chain technology company.

2. Use source tagging and RFID to keep track of inventory and stock levels.

“To improve supply chain management from the moment product leaves the manufacturer’s warehouse all the way through to the point-of-purchase, retailers should deploy a source tagging solution,” says Steve Sell, director, North America Marketing, Retail Practice, Tyco Integrated Security.

3. Become a part of a B2B e-procurement network.

“B2B [or e-procurement] networks can help companies predict supply chain disruptions and act quickly to adapt business processes,” says Sundar Kamakshisundaram, vice president, Procurement and Business Network Solutions, Ariba, an SAP company.

4. Make sure your marketing and supply chain teams are in sync.

“When executing a promotion, a lot of retailers overlook the alignment of the supply chain and marketing teams, which is crucial [if you want] to successfully launch a promotion,” says Pat Sullivan, senior vice president, Promotions Management, HAVI Global Solutions, a consulting company.

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Supply Chain Analytics: How Manufacturers Can Get The Most Value Out Of Their Automated Data Capture Technology

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There are a prolific amount of data sets and data sources available that can help overcome the aforementioned challenges. The problem is that “big data” is coming in from so many varied sources, and manufacturers simply do not know what to do with it or how to use it. The answer lies in supply chain analytics. With the right analytical tools, manufacturers can obtain actionable, meaningful, and supported insight from available data in order to make better business decisions. When it comes to AIDC, supply chain analytics are most useful in two chief areas: device optimization (the technology itself) and labor management (those who are using the technology).

AIDC Device Optimization

With supply chain analytics, manufacturers can receive timely and relevant feedback about their AIDC platform to determine how the technology is performing – feedback beyond what is provided by a typical Mobile Device Management solution. Through this insight, users can better understand the underlying causes of inefficiencies, identify areas for continuous improvement, perform predictive analysis, and more. For example, through dashboard and reporting tools, manufacturers can easily see device utilization data to determine user adoption rates. They can monitor battery performance of their devices in the field to prevent downtime. Or, they can even make sure that the right tools are available at the right time. As a result, manufacturers can optimize their mobile deployments to attain additional ROI.

Labor Management

The second component to this equation involves labor management. Using supply chain analytics, it is possible to match the right tools with the right people, and the right people with the work. Analytics platforms accomplish this by gauging and managing the labor resources that use the technology in terms of measurement of activity benchmarking, engineered labor standards, and dashboard reporting. These tools take into consideration production data (volume), integrated with labor, cost, customers, and time data.

Achieving Analytics Success

Supply chain analytics tools can provide practical and fully actionable (fact-based decision making) information to help optimize the supply chain from an AIDC and human capital standpoint. Along with the right AIDC tools and support organization behind those tools, supply chain analytics can assist in driving more revenue, reducing your cost structure and improving the experience of your customers and your workforce. Yet, this is only a piece of the supply chain analytics puzzle. Looking forward, manufacturers will continue to extend the capabilities of analytics tools to gain insight into the overall performance of the manufacturing facility. With the influx of the Internet of Things (IoT), more data points are available than ever before, which allows manufacturers to gauge the efficiency of a particular production line or overall equipment effectiveness (OEE).

Read more at Supply Chain Analytics: How Manufacturers Can Get The Most Value Out Of Their Automated Data Capture Technology

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Many High-Tech Firms Adopt ‘Right-Shoring’ Supply-Chain Strategy, UPS Survey Finds

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Many high-tech companies have adopted a “right-shoring” strategy for their manufacturing supply chains, an approach that balances factors such as cost, quality and transit time, according to UPS Inc.’s fifth-annual Change in the (Supply) Chain survey.

The survey, conducted for UPS by IDC Manufacturing Insights, polled 516 senior supply chain executives in the high-tech industry in North America, Europe, Asia, the Pacific and Latin America.

Offshoring of manufacturing and assembly operations to countries with low labor costs remains the most common strategy, but a growing number of tech firms said they are “near-shoring” — moving production closer to end markets — to improve service levels, reduce inventory in transit and gain more control over product quality.
Among the survey’s respondents, 45% said their companies use right-shoring strategies, 47% said they offshore and 35% said they near-shore. Near-shoring was up 25 percentage points from 2010.

“High-tech companies are building more flexibility into their shoring strategies and supply chains so they can respond better to demanding market dynamics,” said Dave Roegge, high-tech marketing director at UPS. “They’re thinking more holistically about their strategies to evaluate their transportation costs and the time it takes companies to deliver goods.”

Read more at Many High-Tech Firms Adopt ‘Right-Shoring’ Supply-Chain Strategy, UPS Survey Finds

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7 Reasons to Merge Revenue Cycle and Supply Chain Management

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Using technology to merge supply chain management and revenue cycle departments may help advance cost-to-charge transparency and increase accuracy in terms of managing reimbursement costs. “In most provider organizations[,] supply chain management (SCM) and revenue cycle operations function in silos, occasionally responding to anecdotal evidence to make improvements in the processes linking the two areas,” confirms HSRC-ASU. “Hospitals and health care systems that become proficient in managing the revenue environment achieve strategic advantage by reaching their financial goals and assuring a stream of revenues to support their clinical efforts,” the researchers explain.

According to HealthITAnalytics, supply chain management should be considered as a marathon endeavor, not a short-lived sprint. Successful supply chain involves connecting costs with analytics to enact substantial long term change. Additionally, hospital executives claim non-EHR health IT acquisitions strengthen the supply chain, states HealthITAnalytics.

Consistency is an essential key to ensuring accurate coding and pricing efforts. “Linking the traditional aspects of supply chain management (e.g., strategic sourcing, logistics, and inventory management) to margin management decreases the probability of lost charges occurring,” the researchers state. “Prices should be strategically set to optimize maximum allowable reimbursement. Charge capture processes should be incorporated in pricing strategies in each of the targeted areas,” they add.

HSRC-ACU confirms seven reasons to combine revenue cycle management and supply chain management:

  1. Increased and more accurate reimbursements
  2. Strengthened contract negotiations and enhanced contract compliance
  3. Improved transparency
  4. Streamlined cross-check utilization of supplies and ease of monitoring supply revenue
  5. Capturing cost-to-charge data visibility will be smoother
  6. Billing will be more accurate
  7. Labor will be wisely utilized and not wasted

Read more at 7 Reasons to Merge Revenue Cycle and Supply Chain Management

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Sustainability Drives Supply Chain Professionals to Learn New Finance and Accounting Concepts

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At JDA’s Focus event, Rich Beck, the Sr. Vice President of Global Operations at PepsiCo, gave the keynote on the second day of the conference. Rich said that their supply chain goals included “digitizing the value chain” (JDA was a key solution provider in this area) and “sustainability.”

I’ve been covering supply chain management for twenty years. Last year, I spent 20 percent of my time on the road. And I hear many, many supply chain speeches. I can count on a few fingers of one hand the number of supply chain executives I have heard say sustainability was one of their major goals.

That will change. 72% of the companies included in The S&P 500 Index® publish sustainability reports, up from just under 20% in 2011. Over time, companies’ sustainability efforts become more mature and corporate sustainability goals filter down and become key supply chain goals as well. And these are not incompatible goals. At PepsiCo supply chain sustainability includes “reducing their inputs while optimizing outputs;” but really, that has always have been a goal for supply chain organizations.

The CDP, formerly the Carbon Disclosure Project, is the best known of the organizations that are helping (or pressuring, depending on your point of view), companies to do better. Thousands of companies work with the CDP to measure, disclose, manage and share environmental information.

The CDP scores companies on their performance. “A high performance score signals that a company is measuring, verifying and managing its carbon footprint, for example by setting and meeting carbon reduction targets and implementing programs to reduce emissions in both its direct operations and (the extended) supply chain.” Companies score higher if they are focused not just on internal emissions, but the emissions caused in their extended value chain. This causes a ripple effect as big companies with sustainability goals request their suppliers to also reduce their emissions.

Read more at Sustainability Drives Supply Chain Professionals to Learn New Finance and Accounting Concepts

What is your opinion towards “sustainability”? Do you think it is a priority? Share your thoughts with us in the comment box below.

Bringing Elegance and Simplicity to Problem Solving and Enterprise Technology Adoption

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There’s an old expression, “Don’t work harder; work smarter.” Old as it may be, this is one of the adages of New Purchasing: The answer to complexity does not have to be more complexity.

Is this not the reason for enterprise technology? Organizations adopt solutions that enable their employees to work more quickly, more efficiently and with better organization. Really, this is the same reason that many people adopt technology in their personal lives, as well.

If you’re looking to build a website, you no longer need to code everything from scratch. Instead, services from sources like Google and Homestead can do that for you. With Google Domains, you can easily find a domain and build a website for your business, while their innovation services provide developer tools, APIs and other resources for quickly adding novel features. Similarly, Homestead offers you the means to “Get a site. Get found. Get customers.”

Each of these solutions providers offers you a simple, elegant solution for what seems like a pretty daunting task. Wouldn’t you expect the same technology treatment for improving your enterprise procurement?

Just as building a website for a personal blog or corporate website has never been easier, the same is true for creating an online shopping site. Shopify’s solution can help you to create an online storefront for one product or millions – without needing any specific design skills. With a platform like Mobify, you can even extend that digital marketplace with mobile touch points.

Read more at Bringing Elegance and Simplicity to Problem Solving and Enterprise Technology Adoption

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Could Your Supply Chain Be The Weakest Link In Risk Management?

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Supply chains are a vital component of every organization’s global business operations and the backbone of today’s global economy. However, security chiefs everywhere are concerned about how open they are to an abundance of risk factors. A range of valuable and sensitive information is often shared with suppliers and, when that information is shared, direct control is lost. This leads to an increased risk of its confidentiality, integrity or availability being compromised.

Data Protection

Security is only as strong as its weakest link. Despite organizations’ best efforts to secure intellectual property and other sensitive information, limited progress has been made in effectively managing information risk in the supply chain. Too often data breaches trace back to compromised vendor credentials to access the retailer’s internal networks and supply chain. Mapping the flow of information and keeping an eye on key access points will unquestionably remain crucial to building a more resilient information.

Take a moment and think about this: Do you know if your suppliers are protecting your company’s sensitive data as diligently as you would protect it yourself? This is one obligation you can’t outsource because, in the end, it’s your liability. By looking at the structure of your supply chains, determining what information is shared and accessing the probability and impact of potential breaches, you can balance information risk management efforts across your enterprise.

Organizations need to think about the consequences of a supplier providing accidental, but harmful, access to their corporate data. Information shared in the supply chain can include intellectual property, customer-to-employee data, commercial plans or negotiations and logistics. Caution should not be confined to manufacturing or distribution partners. It should also embrace professional services suppliers, all of whom share access, often to your most valuable assets.

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Zara’s Agile Project Management Advantage

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Zara is a fast fashion retailer that has achieved staggering success since its inception in 1975. Compared to its Zara peers in retail, Zara has one practice that helps contribute to its competitive advantage: an agile project management oriented supply chain.

Agile Project Management
Broadly, agile project management is based on the 12 principles brought forth by the agile manifesto. This manifesto forms the basis for a project management theory that focuses on iterations, adaptations, collaboration, and constant improvement. As opposed to many other project management designs, agile project management is a non-linear approach to problem solving that hopes to provide flexibility and adaptability, without having to go back to the start with each iteration undertaken.

While originally developed for software and technology problem solving, agile project management has gained acceptance in the supply chain industry for its ability to help companies adapt to market dynamics. In the same way agile project management helps a software company develop non-linear solutions to problems, agile project management allows a supply chain to creatively adapt to market evolutions without having to disrupt supply chains from start to finish. Zara has used this agile supply chain to earn a distinct and unmatched advantage in retail.

Read more at Zara’s Agile Project Management Advantage

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