Category Archives: Performance Management

Reducing logistics costs by enabling a pull-based, vertically integrated supply chain through IoT

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The traditional supply chain model often used in retail distribution is outdated and broken. Customers want more and they want it now but businesses’ inability to step up to the mark can leave customers waiting for product or worse – not waiting and going elsewhere. To match modern customer expectations, business needs to adopt modern methods. Changes of this type are far from easy, however, IoT could hold the key to unlocking the supply chain of the future.

Thanks to the rise in on-demand services and almost anything you want being just a click away, consumers are becoming more and more demanding. In sympathy with this, commerce and industry are responding by doing everything they can to improve the customer experience and get an edge on the competition.

In the best case scenario, the customer will wait for the goods to become available and purchase anyway; in other cases, the customer will shop elsewhere or even give up on the purchase altogether. It’s all too familiar a story and it’s as old as the concept of commerce itself. However, it doesn’t have to be the case. With a combination of IoT (Internet of Things) technology and vertical integration of the order process, businesses can achieve a leaner supply chain and ultimately say goodbye to the phrase, “out of stock”.

The supply chain as we know it

In a traditional supply chain model, the process typically begins with the manufacture of a product. For this to happen, the manufacturer will need to create a bill of materials for the product and order enough raw materials from their suppliers to make enough of the product to meet consumer demand. For this to happen, the raw materials suppliers need to have enough stock themselves to fulfil the order. If this doesn’t happen, production could be delayed which could lead to a lack of stock at the retailers.

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How Humans and Robots Will Work Side-by-Side in the Supply Chain

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Humans and robots can work in harmony to create a safer, more efficient working world, here’s what that world might look like.

Robots and Humans Working Together
In Robots in the Supply Chain: The Perfect Employee? Merril Douglas paints a picture of a time in the near future when robots and humans will work side-by-side to help companies gain speed, increase accuracy, cut costs, and handle the grunt work.

“We’re sitting in the middle of a perfect storm for robots in the supply chain. E-commerce sales continue to climb, forcing retailers to pick up the pace in their fulfillment and distribution centers,” Douglas writes.

“But these days, it’s hard to find workers to keep product moving in any kind of warehouse e-commerce or otherwise.”

We’re already seeing examples of robots being designed to take over the supply chain’s least attractive tasks. “In some cases, robotic systems do this work entirely on their own, freeing humans for more complex functions,” Douglas points out.

“In other instances, bots collaborate with humans. Whatever the scenario, proponents say that these automated solutions provide a big productivity boost.”

Some companies are deploying robots to perform repetitive, simple job tasks and allowing human laborers to focus on tasks that require deeper thinking and strategizing.

The new term for this collaboration, “cobot,” allows each type of worker to focus on the tasks they do best.

For example, bots can be used to deliver products from place-to-place in the warehouse, DC, or yard; autonomous drones can perform mundane and repetitive inventory management tasks (as well as tasks that are dangerous for humans, such as flying up to view inventory on high shelves); and robots can lift shelving units from densely-packed storage areas and then transport those goods to a picking station.

Read more at How Humans and Robots Will Work Side-by-Side in the Supply Chain

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Mondelez International calls for transparency and sustainability in palm oil supply chain

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One of the world’s leading confectionery, food and beverage companies, has called out to its suppliers for 100% sustainability and 100% transparency in the sourcing of palm oil.

Mondelez International announced in a statement this week that it has challenged its supply chain, as well as the global industry, to be more sustainable and transparent in the production of palm oil.

In 2013, the company announced an action plan for palm oil, which looked to work with its suppliers to achieve 100% traceability to supplier mill level by the end of 2015 while publishing sourcing policies.

This came after the company also ceased buying from palm oil suppliers linked with allegations of illegal forest clearance.

The global palm oil market is forecast to be worth around $92bn by 2021.

“Throughout the years, Mondelēz International has continuously raised the bar for itself and its suppliers and there has been substantial progress in suppliers implementing sustainability policies and improving traceability. Nevertheless, there is more the industry needs to do in the palm oil supply chain to prevent deforestation. Mondelēz International’s suppliers have achieved industry leading levels of traceability with its Palm Oil Action Plan but there remains a gap between the current state and our goal,” said Mondelez in a statement.

Mondelez has called on its suppliers to do more, challenging them to “commit to palm oil concession mapping as a vital step to accountability and change” and “act faster to eliminate deforestation in their palm oil supply through time-bound remediation plans or Mondelēz International will cease contracts with upstream suppliers engaged in deforestation.”

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Separating Long-Term Supply Chain Technology Developments from Temporary Industry Disruptors

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While technological innovations can revolutionize how supply chain businesses advance, it’s important for all participants to be a little bit skeptical when supposedly new game-changing technologies are introduced.

Third-Party Providers Navigate Supply Chain Technology Trends

Technology partners with a long-game approach to development and implementation understand that trends come and go, and it can make little sense to heavily invest in trumpeted technological advancements just because they’re “the new thing.”

While technological advancement brings with it solutions that can revolutionize how businesses in the supply chain interact, it’s important for all stakeholders to be a little bit skeptical when any company introduces a supposedly game-changing new technology.

First Adopters of New Technology

3PLs are typically the first adopters of new technology, as a huge part of their value proposition to their clients is their ability to utilize advanced technology to solve their supply chain challenges.

These logistics providers constantly keep their ears to the ground attending conferences and researching the latest technologies seeking new capabilities. 3PLs can make a single investment in technology and leverage that capability across many shippers.

Technology Partners

Technology partners aren’t simply there to help companies adapt to new technologies. Technological advancements in the supply chain have brought increasing amounts of logistics data to industry stakeholders.

This has, in turn, led to a jump in advanced analytics to turn that data into actionable information, a skill in which technology providers excel. Shippers are using analytics in conjunction with real-time visibility data to identify bottlenecks within their own processes and providers’ networks. This visibility allows them to estimate when shipments will arrive at the intended destination with greater certainty. The future is very bright in this area due to improving visibility technology, more advanced analytics, and integrated collaboration tools.

Technology Advancements

Rapid advancements in technology are changing the industry for the better, and at SMC³, our goal is to incorporate these new technologies into the supply chain processes of our clients. SMC³ truly is a neutral third party; we work for the good of the entire supply chain, helping supply chain companies separate lasting supply chain advancements from temporary industry disruptors.

SMC³ accomplishes this flexibility and adaptability by building our solutions for fast, painless integrations to TMS systems and other applications. SMC³’s goal is always to help our clients get up and running as quickly as possible, so they can start consuming data via our solutions and begin to optimize the lifecycle of their LTL shipments.

Read more at Separating Long-Term Supply Chain Technology Developments from Temporary Industry Disruptors

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How Robotics Take the Supply Chain to the Next Level

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We all expected advanced robots to have a disruptive effect on industry — and now robotics has entered the supply chain, too. Some of the ways robotics will advance and reinvent supply chain operations and management are fairly straightforward, while others have been a little more unexpected. Below are four major ways robotics are already taking the supply chain to the next level — complete with specific technologies and implications for each one.

Robots Assume Customer-Facing Roles

Sometimes talking about supply chain operations makes it sound like something that happens away from the public eye. That’s far from the truth, because there are two major points along the average product journey where robots are poised to make a dramatic entrance.

Selective Automation Reduces Injury and Error Risks

One of the greatest supply chain robotics trends to come about so far is selective automation. Far from replacing human jobs outright, selective automation is helping us organize our efforts more effectively by getting people out of dangerous or risky environments, or out of the pilot’s seat of heavy equipment, or away from tedious and error-prone tasks.

Bolt-on Autonomy for Vehicles

There’s an emerging and appealing middle-ground between replacing machinery outright with automated versions and retrofitting your existing equipment, including vehicles, with technology that allows it to operate autonomously.

New Types of Human Jobs

This is not a specific technology. Instead, it’s a cumulative benefit of the technologies we’ve discussed here, as well as many others that are coming of age. All of them come with some welcome reassurance: We’re not obsolete quite yet.

The Supply Chain’s Bright Future

Each one of the benefits of robotics we’ve talked about is helping our global supply chains and all their operators realize a future where machines don’t reduce our quality of life, but rather help us better manage our resources and time. The intelligent application of robotics is one major piece of that puzzle.

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Supply Chain Network Optimization Technology is Ripe for Disruption

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Something struck me after spending a few days in Phoenix at Gartner’s Supply Chain Executive Conference.

Supply Chain Network Optimization is key to running an efficient and profitable operation today.

But while the market has changed, network optimization hasn’t actually advanced much since the 1990s. Yes, there are lots more features and a big increase in computing power. Yet, network optimization is still just a richer version of the 90’s experience.

Analyzing the Software Market

Network optimization software has become a big business that’s experienced exponential growth. There has been a strong adoption of boxed solutions that are feature rich with many bells and whistles.

What I heard at the Gartner conference is growing frustration with these large packages that have become cumbersome to use, too difficult for the average supply chain expert, lack flexibility and have high price tags. Sound familiar?

So what is the alternative? First, we need to go back to the original purpose. Supply Chain teams shouldn’t be overly focused on technology. Instead, they should have their eyes set on the desired outcome.

Supply Chain teams want a supply chain network that runs in an optimized fashion, with signals that indicate when and where to invest in future infrastructure. The network optimization tool should just be a means to an end.

So why hasn’t it become easier and cheaper to have an optimized network? Why are companies investing more and more in this focused discipline?

Read more at Supply Chain Network Optimization Technology is Ripe for Disruption

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Why You Don’t Need Perfect Data to Begin Implementing Sales & Operations Planning

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Royal Boon Edam a global market leader in entry solutions, was looking to shift towards a combined business model of “made to stock” and “assembly to order” – where modules which could be placed into a configuration requested by the customer would be ready for production, this meant the company needed a different logistics approach to fulfilling these orders.

An interview with Boon Edam’s Aron Waas

Implementing Sales and Operations Planning (S&OP) has many benefits.

To truly leverage it to improve business performance and predictability, you need to embark on a change management process and you need the right technology to self-enable your team.

Often, teams think they also need plenty of clean and accurate data to do it right.

But starting small can pay off. We spoke with Aron Waas, Global Supply Chain Director at Royal Boon Edam International to hear about his company’s experience.

Hello Aron, can you tell me more about Boon Edam and your role as Global Supply Chain Director?

Boon Edam is a private, family-owned company that is over 140 years old. We are a manufacturer of premium entry systems, such as revolving doors and security access gates.

We have 3 factories, one in the USA, one in China and one in the Netherlands (in the city of Edam). We have over 20 sales subsidiaries and, at this stage, 3 different Distribution & Support Centers.

These centers (or D&SCs) support our sales subsidiaries with all their inquiries, service requests and the delivery of products and services.

I am part of the global management team, responsible for everything that has to do with supply chain management. The directors of our D&SCs report directly to me.

You are currently using AIMMS to enable your S&OP process. What was the driver to look for S&OP technology and how did you do things before?

We have worldwide demand for all kinds of products and services and as I mentioned before, we have 3 different factories. We were trying to optimize the workload between these factories to have our manufacturing be as efficient as possible.

We had a financial reporting tool and based on the financial forecasting of our different sales subsidiaries, we made a forecast for products and services which was translated into a monthly demand plan and a capacity plan. This process was based on a lot of assumptions.

Read more at Why You Don’t Need Perfect Data to Begin Implementing Sales & Operations Planning

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Procurement Performance Measurement in 2018

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Organizations today rely on Procurement to drive value beyond unit price savings. For Chief Procurement Officers (CPO), it is challenging to measure the performance of managers who drive these sources of value. Fair and accurate performance measurement is critical for attracting, retaining and promoting top procurement talent. In a typical procurement environment, some categories require larger efforts on cost and risk avoidance, with minor savings achievements, while other categories yield significant savings by nature of the products purchased. For some categories, securing the latest technology to enable top-line growth may far outweigh the importance of purchase price. How can the CPO assess individual category manager performance, each driving unique value, on an even playing field?

Measuring Procurement Effectiveness

In mature procurement organizations, category managers develop value-based category strategies to target underlying metrics, beyond purchase price variance (PPV), based on their unique category and/or portfolio.

Individual performance effectiveness of category managers is then based on their ability to:

  1. Effectively engage with cross-functional business stakeholders
  2. Demonstrate category expertise
  3. Develop and deliver against value-based category strategies

Building a value-based category strategy

Identify Value Drivers

Use of a Category Health Methodology, in which category managers can analyze spend and determine what types of underlying variables (or value drivers), can predict strong business results.

Translate Value Drivers into Specific Business Objectives

Category managers identify value drivers and translate those drivers into specific business objectives.

Based on these value drivers, the category manager outlines the following objectives:

  1. Dual source plastic housings in order to improve supply assurance
  2. Shift product Y to preferred supplier X
  3. Negotiate contracts with supply base in order to map cost to commodity index

Determine a Set of Quantifiable Scorecard Metrics

The final step in the process is to map the objectives to metrics that can be used to assess, and compare, the category manager’s performance against the goals laid out in their category strategy.

Read more at Procurement Performance Measurement in 2018

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How to Measure Supply Chain Performance

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The appropriate metrics to manage and measure the success of a company’s operation vary significantly by industry, by individual company, and by the scale of the business. What does not vary, however, is the universal need of all companies to employ a well-structured, hierarchical framework to organize and manage their metrics.

The absence of a cohesive framework to house metrics greatly increases the likelihood that a company’s performance measurement system (PMS) will provide inadequate management support, and that resources will be wasted developing duplicative, unaligned and even conflicting metrics.

There are a number of well-known models and frameworks for operations, logistics and supply chain management. Two of the most prominent are the SCOR model and the Balanced Scorecard, and the interested reader is referred to these.

Figure 1 depicts an integrated hierarchical supply chain performance measurement system. The framework contains three levels (the strategic, tactical and operational), and within each level, it has both external and internal measures. In this PMS framework, it is the scale of an operation or activity that a particular metric monitors which determines its place in the hierarchy.

Figure 2 provides additional insight on how this hierarchical PMS framework works, displaying sample external and internal metrics for a distribution organization at each level of the hierarchy. The external metrics measure outputs and/or services that flow across the supply chain and evaluate some aspect of serving the customer. The internal metrics have an “inward” focus; and as shown in Figure 2, they evaluate how efficiently the overall distribution organization and each of its sub-functions operates.

Read more at How to Measure Supply Chain Performance

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How intelligent automation will impact and revitalise global supply chains

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The idea of automation in manufacturing and the supply chain is nothing new – since the earliest days of the industrial revolution we have sought to automate tasks with machines, and lower the cost of manufacturing processes.

In countless cases, the application of machines, and more recently software, has meant improvements in the consistency of products, facilitated near 24/7/365 production and has meant staff can be focused on higher value tasks in their company.

Yet the use of technology in the industry may not be fully understood; a recent Capgemini survey showed that nearly half (48%) of UK office workers are optimistic about the impact automation technologies can have. However, while respondents to the survey had a general idea of the benefits that might accrue, they were less clear as to how these technologies could be applied to their specific area of work. And worryingly, only 20% said they felt their organisations were currently benefiting from automation – clearly the industry is missing a trick.

However, as utilisation stagnates for certain companies, the market is maturing. Automation is now reaching far beyond simple process software and mechanisation. Technologies such as the Internet of Things (IoT), cognitive computing, advanced robotics, Digital Fabrication and blockchain are becoming increasingly popular, bringing together the power of automation and analytics.

Yet other areas such as artificial intelligence (AI) and machine learning, which are proven enablers for new ways of optimizing the supply chain and manufacturing processes, are less understood. It’s agile, forward-thinking businesses that are able to utilise these technologies in a thoughtful way that will reap the benefits.

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